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Customer Service / Order Desk
480-585-9608

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6.1 JOIN FCR® EMAIL LIST

If you would like to be notified on a periodic basis of specials and new products
click here to be on our email list.

Your email address is secure with us as detailed in our Security & Privacy section.


6.2 CUSTOMER SERVICE TELEPHONE

New Customers who have not ordered with us


Note: For those who have ordered with us go to the next section 6.3


FCR® does not publish its phone number due to the fact that we are a web-based business
and not a catalog order company that maintains a telephone order line with staff.

It is easy to contact us through our email system for general information, product inquires,
stock availability or to receive a telephone call from us ( give us a daytime number please )
should you not have a computer to place order on.
Please click on the link below to send email
  •     


  • A Customer Service Representative will respond to your email within 0-72 hours
    Tuesday - Friday (Closed Sat, Sun & Mon, Legal Holidays)


    Download / Print Mail / Fax Order Form
    Click here to Download, email or print out FCR® Order Form


    6.3 CUSTOMER SERVICE TELEPHONE

    Customers who have ordered with us.


    Note: To check order status read next section 6.4


    Telephone is 480-585-9608 and also is on your:
    Order Confirmation Invoice and Shipping Invoice if shipped.

    Should you reach the answer system, calls are returned within 0-72 hrs, excluding weekends, holidays.
    Please speak slowly and state the nature of your call.

    Important: If you do not state the nature of your call your call may not be returned

    Please supply us a daytime number ( home, work or cell ).
    This 24 Hour Message System enables you to conveniently leave a message anytime day or night.


    6.4 ORDER STATUS ??

    Order Status Important Notes - Please Read

    Before contacting us
    Automatic Shipping Confirmation emails are always sent when order is in the shipping process.
    If you haven't received notification please check your in-box(s) and spam filter delete box as
    sometimes our customers have found the notification there! Or has your email address changed?

    Please allow an extra 3 - 7 days transit time to allow for postal variations in delivery times
    based on the maximum time shown on the Order Confirmation
    email you received from us when made your purchase.

    Best way to check - Web Customer Service - Available 24 hrs/day
    If no Shipping Confirmation received use our "My Account" login
    located in the blue side menu or in the menu links at the bottom of every page.
    In our Web Customer Service you can review status and order history.
    Click to Login Now!

    Next best way to check - Email
    Email inquiry which allows our Customer Service Department
    the necessary time to check/research processing status and track if needed.
    We then copy all appropriate info into a reply email back to you within 24-72 hrs (weekend, holidays).
    Please click on the link below to send email for order status and tracking info:
        


  • Least best way to check - Telephone - Limited to our Customer Service telephone hours
    We cannot guarantee order status updates can be done during a phone call
    you initate as Customer Service is set up to primarily deal with other issues
    (returns, shortages, damages, etc.) and sometimes phone lines are very busy
    and hold times can be quite long attending to these type of calls.


    6.5 EMAIL

    Inquires can be made directly to us by email:   

    General information, help completing orders and comments / suggestions:

        


    6.6 ADDRESS

    Due to the volume of unsolicited advertisements FCR® has received in the past we do not publish our address.

    Once you have placed an order our telephone number appears on your Order Invoice
    as well as all email communications from us to you.

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