Note: For those who have ordered with us go to the next section 6.3
FCR® does not publish its phone number due to the fact that we are a web-based business
and not a catalog order company that maintains a telephone order line with staff.
It is easy to contact us through our email system for general information, product inquires,
stock availability or to receive a telephone call from us ( give us a daytime number please )
should you not have a computer to place order on.
Please click on the link below to send email
A Customer Service Representative will respond to your email within 0-72 hours
Tuesday - Friday (Closed Sat, Sun & Mon, Legal Holidays)
Telephone is 480-585-9608 and also is on your:
Order Confirmation Invoice and Shipping Invoice if shipped.
Should you reach the answer system, calls are returned within 0-72 hrs, excluding weekends, holidays.
Please speak slowly and state the nature of your call.
Important: If you do not state the nature of your call your call may not be returned
Please supply us a daytime number ( home, work or cell ).
This 24 Hour Message System enables you to conveniently leave a message anytime day or night.
6.4 ORDER STATUS ??
Order Status Important Notes - Please Read
Before contacting us
Automatic Shipping Confirmation emails are always sent when order is in the shipping process.
If you haven't received notification please check your in-box(s) and spam filter delete box as
sometimes our customers have found the notification there! Or has your email address changed?
Please allow an extra 3 - 7 days transit time to allow for postal variations in delivery times
based on the maximum time shown on the Order Confirmation
email you received from us when made your purchase.
Best way to check - Web Customer Service - Available 24 hrs/day
If no Shipping Confirmation received use our "My Account" login
located in the blue side menu or in the menu links at the bottom of every page.
In our Web Customer Service you can review status and order history.
Click to Login Now!
Next best way to check - Email
Email inquiry which allows our Customer Service Department
the necessary time to check/research processing status and track if needed.
We then copy all appropriate info into a reply email back to you within 24-72 hrs (weekend, holidays).
Please click on the link below to send email for order status and tracking info:
Least best way to check - Telephone - Limited to our Customer Service telephone hours
We cannot guarantee order status updates can be done during a phone call
you initate as Customer Service is set up to primarily deal with other issues
(returns, shortages, damages, etc.) and sometimes phone lines are very busy
and hold times can be quite long attending to these type of calls.
Inquires can be made directly to us by email:
General information, help completing orders and comments / suggestions:
You are in the FCR® Store where we offer a comprehensive
selection of today's finest faith-based teachings:
Take-anywhere CDs / MP3 - Powerful DVDs / Mp4
Hold-in-your lap Books & Bibles
Answers for real life issues that affect all of us.
View all our stores - use 'View our 65+ Stores' at top of page
Forms of Payment Accepted
Mail & Fax orders, Personal Check,
Cashier's Check & Money Order