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Welcome to our customer service home page.
Listed below are direct category links to information, policies and help available.
Just click the category title or section # to GO to the individual page or exact section listed.




FAQS  (Frequently Asked Questions)

      1.1  PRICES - PRICE CORRECTIONS

      1.2  PRICE GUARANTEE -PRICE MATCHING

      1.3  DISCOUNTS TO CHURCHES OR MINISTRIES

      1.4  NEW PRODUCTS

      1.5  OUT-OF-STOCK ITEMS

      1.6  SPECIAL ORDERS


SHIPPING TIMES, CUSTOMS/DUTIES & INSURANCE

      2.1  SHIPPING TIME - How Long to get my order?

      2.2  RUSH SHIPPING SERVICE U.S.A. only

      2.3  INSURANCE COVERAGE - RECOMMENDED OPTIONAL
            ON DOMESTIC & INTERNATIONAL ORDERS

      2.4  SHIPPING TIMETABLE - U.S.A.

      2.5  INTERNATIONAL SHIPPING TIMETABLE - CANADA, U.K.,
            IRELAND, AUSTRALIA & NEW ZEALAND

      2.6  INTERNATIONAL DUTIES, TAXES & CUSTOMS FEES

      2.7  ADUSTMENTS TO SHIPPING CHARGES

      2.8  OVERDUE - TARDY ORDERS

      2.9  LOST - STOLEN ORDERS

    2.10  WRONG ADDRESS SUPPLIED

    2.11  CHRISTMAS SHIPPING TIMETABLE


PAYMENT - DOMESTIC & INTERNATIONAL

      3.0  FIVE METHODS OF PAYMENT ACCEPTED

      3.1  METHOD #1 PAYMENT INSTRUCTIONS: MAJOR CREDIT
             CARD OR DEBIT CARD

      3.2  METHOD #2 PAYMENT INSTRUCTIONS: PERSONAL &
             BUSINESS CHECK OR SAVINGS ACCOUNT - ECHECK®

      3.3  METHOD #3 PAYMENT INSTRUCTIONS: PAYPAL®

      3.4  METHOD #4 PAYMENT INSTRUCTIONS: CASHIERS CHECK,
            MONEY ORDER, BANK DEMAND DRAFT & COMMERCIAL PURCHASE
             ORDER (COMPANIES, CHURCHES & MINISTRIES ONLY)

      3.5  CREDIT / DEBIT CARD SECURITY

      3.6  SALES TAX

      3.7  GIFT CERTIFICATES


RETURNS, SHORTAGES, LOST ORDERS & REFUNDS

      4.1  REFUNDS & EXCHANGES

      4.2  ERRORS IN SHIPPING: WRONG PRODUCT SHIPPED, SHORTAGE
             OR WRONG PRODUCT ORDERED

      4.3  DAMAGE IN SHIPPING

      4.4  DEFECTIVE ITEMS

      4.5  CANCELLATION OF ORDER PRIOR TO SHIPPING - REFUND REQUEST

      4.6  REFUSED ORDERS / WRONG ADDRESS SUPPLIED: DOMESTIC
            OR INTERNATIONAL

      4.7  LOST ORDERS: DOMESTIC OR INTERNATIONAL

      4.8  CUSTOMER CANCELLATION OF ORDER CHARGES

      4.9  RETURNS INSTRUCTIONS

   4.10  CORRECT ADDRESS SUPPLIED / ORDER RETURNED UNDELIVERABLE


PAYMENT SECURITY & PRIVACY

      5.1  PAYMENT SECURITY

      5.2  HOW IMPORTANT IS A SECURE SERVER - IS FCR® SECURE??

      5.3  SECURE CHECKOUT AREA https:// URL PREFIX

      5.4  PRIVACY


CONTACT US INFORMATION

      6.1  JOIN OUR EMAIL LIST

      6.2  CUSTOMER SERVICE TELEPHONE
             Customers who have not ordered with us

      6.3  CUSTOMER SERVICE TELEPHONE
             Customers who have ordered with us

      6.4  ORDER STATUS

      6.5  EMAIL ADDRESSES

      6.6  ADDRESS


SITE INSTRUCTIONS & NAVIGATION TIPS

      7.1  HOW OUR CATEGORY SYSTEM IS LAID OUT

      7.2  CATEGORY DESCRIPTION ( ? ) TAB AND WHAT IT IS FOR

      7.3  GETTING STARTED: HOW TO FIND A PRODUCT

      7.4  HOW TO SEARCH FOR PRODUCTS

      7.5  SHOPPING CART PRODUCT DESCRIPTIONS AND HOW TO BUY

      7.6  HOW TO ACCESS OUR CUSTOMER SERVICE INFORMATION

      7.7  HOW TO FIND OUT MORE ABOUT OUR AUTHORS AND ARTISTS





LINKS TO SECTIONS OF SPECIAL INTERESTx

SCRIPTURE FOR THE DAY, MINISTRY HOME PAGE, STORE HOME PAGE
& LINK TO FCR® EXTENDED SHOPPING STORE
Scripture for the Day
But the woman, fearing and trembling, knowing what had happened to her, came and fell down before Him and told Him the whole truth. And He said to her, "Daughter, your faith has made you well. Go in peace, and be healed of your affliction."
Mark 5:33-34
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CUSTOMER INFORMATION SECTION

PAYMENTS ACCEPTED, COUNTRIES WE SHIP TO, GIFT CERTIFICATE BUYING
SECURITY, CURRENT BULLETINS, WEBMASTER EMAIL LINK & MORE...

FORMS OF PAYMENT ACCEPTED

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COUNTRIES WE CURRENTLY SHIP TO

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